Privacy Policy

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at BEAT81 unless otherwise defined in this Privacy Policy.

Access Data

In order to improve the quality of our websites and mobile apps, we store data about individual access to our pages for statistical purposes. This record consists of:
The page from which the file was requested, the name of the file, the date and time of the query, the amount of data transferred, the access status (transfer file, file not found), a description of the type of web browser or mobile device used, the IP address of the requesting computer or mobile device.

Registration process

You can register on our website and app. As part of the registration process, we collect and process the following data:
E-mail address, first name, last name.
These data are processed to create your usage profile, to provide you with the necessary access data and to contact you.

Heart rate tracking & health details

At a later stage of the onboarding process and at any time via our app settings you have the opportunity to provide your birthdate, sex, height, weight and a profile picture. This data is processed to calculate your maximum heart rate and your calorie burn, which form the basis for our heart rate tracking and point systems at BEAT81 workouts. This data is also available to our coaches and support desk agents to identify you at the workouts and to support you in case of issues with your heart rate tracking.

If you choose to use the heart rate sensors at our workouts we are also saving your heart rate (beats per minute) throughout the workout. Your heart rate is processed together with the health details to calculate your calorie burn and your BEAT, Sweat & Recovery Points. As we make your heart rate visible to you during the workout on a big screen it can also be visible to other customers for that time. You can decide to take off your heart rate sensors at any time during the workout and the tracking will immediately stop.

The heart rate data is saved in our systems and processed to provide you with information on your achievements and progress. Your achievements and progress are also visible to our coaches to provide you with personalized tips and recommendations.

Your data will be retained for as long as your profile exists and/or required for billing purposes (for example, legal retention periods). The heart rate readings, consistent of beats per minute over time collected during the workout, won't be transmitted to any third party service and is stored only in Beat81 servers. Aggregated data from these readings such as Beatpoints, calories burned or minutes working in heart rate zones can be transmitted to third parties for customer communication purposes.

Ordering process

As part of the ordering process, the following data may be collected:
Name, address, payment information
This data is used exclusively for the processing of the order and transferred and stored according to the legal requirements of the companies involved in the payment process (banks, PayPal, etc.). We offer the following payment methods: Credit card, debit card, Paypal, direct debit, immediate transfer, bank transfer. For better user guidance we use cookies. You can set your browser to inform you about the placement of cookies. This makes the use transparent for you.

Encoding

In order to protect the data you provide when using this page against unwanted access, we use an encryption method. Your data will then be transferred from your computer to our server and vice versa via the Internet using 256-bit SSL encryption (Secure Socket Layer). You will recognize this by the lock icon on the status bar of your browser and the address bar beginning with https://.

Newsletter

We offer the opportunity to inform yourself by newsletter about changes to our digital and in-person services, about new workout locations as well as temporary discounts and special events t. If you no longer wish to receive the newsletter at a later date, you can unsubscribe at any time by clicking on the link in the footer of our newsletter.

Third-party services

The app does use third-party services that may collect information used to identify you, the general purpose is to be able to provide our service to customers and we always share the minimum amount of information required to use the third party service. Below we list all the services we use and its purpose:
App Store: it's an application distribution service and they provide us with statistics and performance of our Apps in their Store. They also provide us with a token used to send you push notifications about the workouts and updates of our service.

Autopilot: It's a customer relationship management tool, used to send communications via email, push notification or chat. This tool uses your data to be able to personalize the communication we send to you, always related to the service we provide.

Chargebee: it's a payment provider used when you subscribe to our services, they need your personal information to be able to collect payments, depending on the type of payment you selected.

Cloudinary: the service we use to host customers and coaches profile images.

Facebook: it's used to allow customers to sign in to our service with their Facebook accounts. When a user uses that option, we obtain only name and email address to create the respective account.

Firebase Crashlytics: it's a tool to log any errors or crashes that happen while using one of our apps. The tool collects IP address, device details and our user Id that will help us to debug the problem and improve our services.

Google Cloud Platform: is the cloud service provider we use to host our application services and databases. Your personal information is encrypted in the service and data is stored in EU data centres.

Google Firebase: used to send you push notifications about the workouts and updates of our service.

Google Play Services: it's an application distribution service and they provide us with statistics and performance of our Apps in their Store. 

Google Analytics: tool used to measure user behaviour and accesses to our services. See "Access Data" section of this policy.

Sendbird: it's a chat infrastructure provider used in our app to enable communication between coaches and customers. They securely store all messages sent by our users.

Sendgrid: It's a customer relationship management tool, used to send communications via email, push notification or chat. This tool uses your data to be able to personalize the communication we send to you, always related to the service we provide.

Stitch: it's a data ingestion tool used to transfer data from third party tools to our data warehouse and consequently improve the service we provide to you.

Sentry: it's a tool to log any errors or crashes that happen while using one of our apps. The tool collects IP address, device details and our user Id that will help us to debug the problem and improve our services.

Log data

We want to inform you that whenever you use our Service, in the case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Children's privacy

These Services do not address anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16 years of age. In the case we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Foreign content

Our website and mobile apps may also contain content from third parties (such as YouTube videos or videos from other providers, Google Maps, RSS feeds, etc.). The providers of this content usually store cookies on users' computers and mobile devices. This can be prevented by appropriate settings of your browser or phone, which, however, may mean that this content is not displayed correctly.
Also, many (third party) providers store the IP address of the users to be able to send the corresponding content to the user's browser. We do not influence the use of the IP address at the (third party) provider.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Data retention, account deactivation and deletion

We store data until it is no longer necessary to provide our services, or until your account is deleted - whichever comes first.

When you delete your account, we delete things you have posted, such as your photos, bookings, workout results and your personal information data in the third party services listed above, and you won't be able to recover that information later. Information that others have shared about you isn't part of your account and won't be deleted. If you don't want to delete your account but want to temporarily stop using the Products, you can deactivate your account instead. 

To delete your account and all your personal information stored in our servers and third party services at any time, please contact us via support@beat81.com with the subject line "Data and account management".

You can also request all the personal data we store about you and we'll provide that as a human and machine readable format. Please contact us via support@beat81.com with the subject line "Data export".

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective as of March 19th, 2022.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@beat81.com.