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join our team

We sweat smarter together

Internship: Email Marketing and Customer Service

About BEAT81

BEAT81 is a fitness technology startup revolutionizing the way people get fit. By merging the very best of HIIT group training, heart rate technology and expert coaching we are empowering people around Europe, and soon the world, to Sweat Smarter Together! Our outdoor workouts led by fitness experts offer real-time, personalized heart rate monitoring and analytics - transforming the traditional group fitness experience. We think big. We think rebellious. And we're building a world-class team to make BEAT81 a household name in fitness and technology. Join us in our mission to create lasting wellbeing!

Your mission at BEAT81

As an intern in our customer lifecycle management department, you will engage, motivate and support our users on their fitness journey. From crafting emails to help people get started to sending them training results based on their heart rate and answering questions, you will accompany our users as they reach their personal fitness goals. As a growing, young company, we value your ideas, feedback and initiatives and also look forward to you helping us shape our BEAT81 customer experience.

Your tasks

  • Motivate, support, educate and keep our customers long-term by communicating with them via various channels

  • Plan, write and setup high-quality emails for our marketing automations

  • Respond to customer requests via email and Facebook; occasionally answer phone calls

  • Take our customer service to the next level by creating templates & answers for FAQs

  • Create a knowledge base to make our customer support faster and more efficient

  • Collect, analyze and report customer questions and feedback in order to improve our website and product

  • Participate in / own projects related to customer engagement and retention

Your profile

  • You are are fluent in English & German with excellent oral and written communication skills; Spanish is a plus

  • You are interested in fitness and can put yourself in our member's shoes and understand their personal journey

  • “Customer first” is more than just a tagline for you and you really want to support and help our clients achieve their goals

  • You are a team player with very good communication skills and an eye for detail

Benefits

  • Join our mission to build the largest fitness company that is delivering lasting wellbeing in the world

  • Become part of a highly motivated and international team of Europe's fastest-growing fitness technology startup backed by Europe's best VCs and a unique team of fitness experts

  • A high degree of responsibility, autonomy, and impact in a rapid environment with flat hierarchies

  • The right equipment you need to get your work done!

  • Unlimited BEAT81 workouts for you and one family member/friend: we guarantee that you will get fit working here :)

  • Fresh fruit and healthy snacks on tap at the office to fuel your workout regime

  • Regular sports and social team events

We, at BEAT81, believe that a great working environment reflects our diverse world. Everyone is welcome, regardless of gender identity, nationality, sexual orientation, religion, or a secret dislike for burpees.

All you need is a passion for fitness and the desire to be part of one of the fastest-growing startups.

Ready to join the team?

Send your CV and a short intro to [email protected]