BEAT81 is a fitness technology startup revolutionizing the way people get fit. By merging the very best of HIIT group training, heart rate technology and expert coaching we are empowering people around Europe, and soon the world, to Sweat Smarter Together! Our outdoor workouts led by fitness experts offer real-time, personalized heart rate monitoring and analytics - transforming the traditional group fitness experience. We think big. We think rebellious. And we're building a world-class team to make BEAT81 a household name in fitness and technology. Join us in our mission to create lasting wellbeing!
As an intern in our customer lifecycle management department, you will engage, motivate and support our users on their fitness journey. From crafting emails to help people get started to sending them training results based on their heart rate and answering questions, you will accompany our users as they reach their personal fitness goals. As a growing, young company, we value your ideas, feedback and initiatives and also look forward to you helping us shape our BEAT81 customer experience.
Motivate, support, educate and keep our customers long-term by communicating with them via various channels
Plan, write and setup high-quality emails for our marketing automations
Respond to customer requests via email and Facebook; occasionally answer phone calls
Take our customer service to the next level by creating templates & answers for FAQs
Create a knowledge base to make our customer support faster and more efficient
Collect, analyze and report customer questions and feedback in order to improve our website and product
Participate in / own projects related to customer engagement and retention
You are are fluent in English & German with excellent oral and written communication skills; Spanish is a plus
You are interested in fitness and can put yourself in our member's shoes and understand their personal journey
“Customer first” is more than just a tagline for you and you really want to support and help our clients achieve their goals
You are a team player with very good communication skills and an eye for detail
Gain insights into building a successful start-up and leave your mark on our business
Have an impact on people’s lives by helping them improve their fitness and health
Learn everything you’ve always wanted to know about customer service, customer lifecycle marketing and customer relationship management
Join our workouts for free and train smarter together with your teammates and our motivated members
Coffee, lemonade, fresh fruit and vegetables are always at hand
The position is available as of now. Please send your CV and cover letter to [email protected]. We’re looking forward to get you onboard!
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